Privacy Policy
for Rapids Renew
At Rapids Renew, we are committed to protecting the privacy and security of vehicle owners who visit our online platform and utilize our automotive detailing and restoration services. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable regulations.
Information We Collect
When you engage with Rapids Renew through our site, particularly for online booking or inquiries, we may collect various types of personal information. This includes:
- Personal Identifiers: Your name, email address, phone number, and physical billing or service address. We use this information to identify you, communicate with you regarding your service appointments, and manage your account.
- Vehicle Information: Make, model, year, and license plate number of your vehicle. This helps us tailor our detailing services to your specific vehicle and accurately prepare for your appointment.
- Booking and Service Details: Information related to the specific services you request (e.g., ceramic coating, paint correction), appointment dates and times, and any special instructions or preferences you provide.
- Payment Information: While we process payments through secure third-party payment gateways, we may collect transaction details (excluding full payment card numbers) necessary to confirm your booking and ensure proper record-keeping.
- Website Usage Data: Information about how you interact with our site, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us improve our site's functionality and user experience.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To schedule, confirm, and provide our automotive detailing and restoration services, including mobile detailing.
- Communication: To communicate with you about your appointments, service inquiries, and send you important updates or service-related information.
- Customer Support: To respond to your questions, feedback, and provide effective customer service.
- Personalization: To customize your experience on our site and offer services that are most relevant to your needs.
- Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, newsletters, or information about new services. You can opt out of these communications at any time.
- Billing and Payments: To process payments for our services and manage billing inquiries.
- Internal Operations: For internal record keeping, analysis, and improving our services, website, and business operations.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Rapids Renew, our customers, or others.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, scheduling software providers, IT support). These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another entity.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time of data collection or with your explicit consent.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure server hosting for our online platform. While we strive to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights
In accordance with applicable privacy laws, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Deletion: You may have the right to request the deletion of your personal information, subject to legal requirements.
To exercise any of these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
Our site may use "cookies" and other similar tracking technologies to enhance your experience. Cookies are small files placed on your device that allow us to recognize your browser and capture certain information. We use cookies for purposes such as remembering your preferences, understanding how you use our site, and providing targeted advertising. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain parts of our site.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Rapids Renew
231 Riverbend Drive, Unit 104, Calgary, Alberta, T2C 3J7, Canada